CHSS Advice Line
No one should have to recover alone. We’re here to support you with our services, resources and health information.
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Advice Line
Every day people in Scotland are leaving hospital feeling scared and alone. But you can help us change this.
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Work With Us
ACE Fundraising – an operating name of Chest Heart & Stroke Scotland (CHSS) –promises to respect any personal data you share with us, or that we get from other organisations and keep it safe. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect. Here we tell you what we will and will not do with your information.
An ACE participant is someone who takes part in an event, such as the Forth Bridge abseil which is run by CHSS, on behalf of another charity. This other charity must have registered with CHSS to purchase places for its supporters at the event.
An ACE volunteer is someone who is volunteering at an ACE event on behalf of a charity with registered places at the event.
This policy includes:
If you have any questions, comments or suggestions, please let us know by contacting the Data Controller at:
We collect information in the following ways:
WHEN YOU GIVE IT TO US DIRECTLY.
You may give us your information in order to sign up for an ACE event or to register as a volunteer at an ACE event.
WHEN YOU GIVE IT TO US INDIRECTLY.
Your information may be shared with us by the charity you are supporting by participating in or volunteering at an ACE event.
WHEN WE COLLECT IT AS YOU USE OUR WEBSITES OR APPS.
Like most websites, we use ‘cookies’ to help us make our site – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer, phone or tablet. They make interacting with a website faster and easier – for example by automatically filling your name and address in text fields. There are more details in our Cookie Policy.
In addition, the type of device you’re using to access our website or apps and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.
The website uses a cookie for Google Analytics. It does not capture or store personal information, but merely logs the user’s IP address which is automatically recognised by the web server. This is used to record the number of visitors to our site and volumes of usage.
For more information about Google Analytics visit the Google Analytics website.
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However, this will affect the functionality of the CHSS website.
The type and quantity of information we collect and how we use it depends on why you are providing it. We will usually collect:
Where it is appropriate we may also ask for:
We will use your data to:
We will not use your data to send you any information about the work of CHSS.
Children’s data
We collect and manage information from children, and aim to manage it in a way which is appropriate to the age of the child. Information is only collected if children attend our events .
Where possible and appropriate we will seek consent from a parent or guardian before collecting information about children. Our events have specific rules about whether children can participate, and we‘ll make sure advertising for those events is age appropriate.
We ensure that there are appropriate technical controls in place to protect your personal details; for example our online forms are always encrypted and our network is protected and routinely monitored.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff or volunteers.
We may need to disclose your details if required to the police, regulatory bodies or legal advisors.
We will share your data (including records of any payments made or monies raised) to the charity you are supporting. You should check their Privacy Policy when you provide your information to understand fully how they will process your data.
We do not sell or share personal details to third parties for the purposes of marketing.
We will only ever share your data in other circumstances if we have your explicit and informed consent.
We will not keep your data on our systems for any longer than is needed (eg: re insurance, see above; or to manage future events, see above).
You have a right to ask us to stop processing your personal data. If it’s not necessary for the purpose you provided it to us for (e.g. registering you for an event, other than for insurance purposes) we will do so.
Contact us on 013129 72750 or email fundraising@chss.org.uk if you have any concerns.
You have a right to ask for a copy of the information we hold about you. If you spot any mistakes, please let us know and we will correct them.
If you want to access your information, send a description of the information you want to see and proof of your identity by post to:
If you have any questions please send these to fundraising@chss.org.uk.
We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information, we will make this clear on the ACE website or by contacting you directly.
Created March 2018