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CHSS are proud to announce that our nurse-led telephone Advice Line won the coveted UK Helpline of the Year Award at the Helplines Partnership Awards 2015 held in London.
The CHSS Advice Line, which was answered over 40,000 inquiries since it was set up in 1995, provides free, confidential advice, support and information to people affected by chest, heart and stroke conditions and their families, carers and health professionals across Scotland.
The award was given in recognition of the significant contribution that the Advice Line has made to the wellbeing of service users and to the sector in general. The judges commented specifically on the compassionate, dedicated and professional service delivered by the nurses, including reaching out to vulnerable communities across Scotland.
Commenting on the win, one of the Helpline callers said ‘Well done. I called you for the first time last week. You gave me some good advice and great comfort when I was worried.”
The CHSS Advice Line nurses are available Monday to Friday 9.30am-4pm to answer any questions related to chest, heart and stroke conditions. Calls are free from both landlines and mobiles on 0808 801 0899 (an out of hours answer phone is available). You can also contact the advice line by emailing firstname.lastname@example.org or text NURSE to 66777.
As well as confidential support and advice, the Advice Line nurses can provide details of local support services and groups as well as information about help with practical and money issues such as grants, benefits advice, and travel insurance.
At the same awards, CHSS was also awarded 2nd prize for Best Innovative Use of Technology 2015 for the free Air Quality and Weather Text Alert service for callers whose chest and heart conditions make it difficult to breathe and carry out their normal activities when the air quality is poor or weather conditions are adverse. This service supports self management by texting subscribers every afternoon if there is to be poor air quality and weather forecasts in their area the following day.
You can find out more on the Helpline Partnership website here: Helpline of the Year: Chest Heart & Stroke Scotland