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Our online shop is jam-packed with our famous Scottish-themed Christmas cards, our festive face masks and gifts.
Every purchase made will be helping people across Scotland do more than survive – you’ll be helping them really live!
Ring before you bring
From 26th April, most of our stores will be re-opening and we can’t wait to welcome you back to your local shop! We will also be accepting donations of stock from this date at our stores across Scotland.
Thank you for your generous donations of stock which will help us fill our shelves as we re-open. Please “ring before you bring” and give the shop a call before you drop off any new donations. This will help our team to manage stock safely and ensure we maintain hygiene and social distancing measures within the shop.
You can find your local shop’s phone number using our shop finder button below.
Find your local shop
In planning to open our shops our top priority has been to make it as safe as possible for our customers, volunteers and staff. The following measures have been put in place to ensure we maintain the highest levels of hygiene.
For more detailed information see our FAQs
Which stores are currently open?
Most of our stores are re-opening on 26th April. Glasgow Dumbarton Road will re-open on 3rd May and we will announce an opening date for Drumchapel, Newton Mearns and Bothwell as soon as possible.
Find the details of your local store here:
What are the opening times?
Most of our stores will be open Monday 11am-4pm and Tuesday-Saturday 10am-5pm.
Please check our store finder to find out more about the opening hours of your local store:
Will there be restrictions on the number of people allowed in?
Yes. There will be a limit to the number of people allowed in the store at any time which will be different for each store based on space. We will maintain a queueing system with social distancing outside our stores.
Do I have to wear a mask/PPE?
Yes. It will be mandatory to wear a mask whilst in the store as per the latest government guidance.
Are there restrictions on how I pay – Can I use cash or card?
We will continue to accept cash and card payments.
What is the limit of the contactless payment amount?
£45 is the new contactless limit.
What are you doing to make sure the stores are clean?
All stores will undergo a thorough clean before re-opening. Once open, stores will be cleaned each day and have spot checks three times a day. We have reduced our opening hours to allow time to take on additional cleaning and safely maintain our high hygiene standards.
Will staff/volunteers in store be using PPE?
All staff and volunteers will be provided with gloves and masks. Hand sanitiser and protective shields at the till point will be in place.
Will hand sanitiser be available for customers?
Yes. Hand santiser will be provided for use by all customers at the entrance to the store. We will have an additional hand sanitiser available at all till points.
Will there be shield guards at till points?
Yes. All till points will have a shield guard in place.
Will there be markers for social distancing?
Yes. We will have floor markers in place for social distancing.
Are clothes/stock donations being quarantined?
Yes. All donations of clothing and stock will be quarantined for 72 hours before being processed for the shop floor.
How are donations being processed?
Donations will be processed after 72 hours in quarantine. People processing stock will follow strict guidelines on how to safely process stock. This will include hand washing before and regularly throughout processing, with hand sanitiser available. Gloves and masks will also be provided during processing. All non-hanging items will be cleaned with soap and water or antibacterial wipes as appropriate. Stock will be carefully dated with dedicated sorting areas in stores to allow a safe processing system.
Will I be able to try items on?
No. The changing rooms will be closed until further notice / government guidance changes.
Can I still return goods?
Yes. You are still able to return items bought at the store
How will returned items be processed?
Returns will be quarantined for 72 hours and processed the same way as all donated stock.
I have clothes/goods I want to donate – how do I do this?
Please “ring before you bring” and give your local store a call before dropping off donations. This helps us to manage stock safely and ensure we maintain hygiene and social distancing measures within the shop.
Find the contact details for your local store using our store finder
I would like to make a cash donation, can I do this in store?
If you are considering making a cash donation to the charity – firstly, thank you! It is possible to make a donation in the store, just speak to a member of staff or volunteer who will be able to help. If you would prefer to donate online you can.
Please check with your local store before bringing donations.
See all questions
Your pre-loved goods are more than a donation – they’re the difference between someone just surviving or really living.
The pandemic forced our shops to close for months at a time. Because of this, we’ve lost hundreds of thousands of pounds of income. The devastating impact of this will take a long time to recover from.
If things don’t change, the support services people rely on will have to close. Calls for help will go unanswered.
Your donation matters. It will fund services that help people with chest, heart and stroke conditions – including COVID-19 – get back home from hospital and live life to the full.
By having a clear out and donating at our stores, YOU can be the difference between someone surviving or really living.
Thank you so much for your continued support. We couldn’t do what we do without you.