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Public involvement success stories

Two woman at a training courseVoices Scotland has work with almost all of the chest heart and stroke Managed Clinical Networks (MCNs) across Scotland helping to facilitate their public involvement to improve local health services.  Through this work we have collected stories of how the public has successfully influenced the local services.  These have been collected into our “Case for Change” format to give practical examples of service change.

View our poster for the SIGN 20th anniversary event about the work of Voices Scotland called SIGNposting patients to use evidence to improve services (PDF) which explains how we used an evidence based argument in our public involvement work.

Voices Scotland would like to  thank the various MCNs below  for sharing these stories with us.

NHS Ayrshire & Arran

NHS Fife

NHS Grampian

NHS Highland

NHS Ayrshire & Arran

What was the issue? There was a lack of up to date information about available in the libraries on respiratory conditions available for the general public.

View their Case for Change (PDF)

See How they got there (PDF)


Final Outcome:
Information packs were distributed to local libraries (around 25 to date) with up to date respiratory resources. A poster was developed to promote the resources which is be to be displayed in libraries, GP surgeries and pharmacies

NHS Fife

Heart Disease

What was the issue?  There is a lack of communication between the patient, their GP and the hospital.

View their Case for Change (PDF)

See How they got there (PDF)

Final Outcome: The target is to have all patients coming through Cardiac Rehabilitation in possession of a Hand Held Record.

NHS Grampian

1. Stroke

What was the issue? A woman living with aphasia was discharge to a local nursing home. Staff were not trained to communicate with her.  Sadly they were unaware that they were dressing her in the wrong clothes as she could not communicate.

View their Case for Change (PDF)

See How they got there (PDF)

Final Outcome: Flyers were then distributed round the care homes in the NHS board’s area inviting them to ask for a CHSS information pack on stroke. They are also invited to have free training from the Stroke MCN on caring for a stroke patient.

2. Stroke

What was the issue? People living with the effects of stroke could not find their way to their appointments inside the Aberdeen hospitals because of inadequate signage.

View their Case for Change (PDF)

See How they got there (PDF)

Final Outcome:  The new build project manager from the Health Village was invited to the Patient and Carer Public Involvement Subgroup to discuss the signage of the new building.There is now appropriately positioned accessible signage in the new Health Village.  The main hospital signage is being reviewed.

NHS Highland

1. Stroke

What was the issue? There was no specialise stroke nursing care in care home for a man living with a stroke.

View their Case for Change (PDF)

See How they got there (PDF)
Final Outcome: A checklist was developed  of what people should be looking for when choosing a care home for someone living with a stroke. Some care homes were offered training by the Stroke Co-ordinator.

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