Our Fundraising Promise to our donors and supporters:
Thousands of people throughout Scotland depend on our services and, quite simply, we couldn’t be there for them without the generosity of the people of Scotland. So it is vitally important that all our donors and supporters feel that giving to Chest Heart & Stroke Scotland is worthwhile and rewarding.
So, as part of our commitment to putting the donor at the heart of all we do, we make these promises to you:
All our fundraisers are members of the Institute of Fundraising, the professional body that supports fundraisers to deliver excellent fundraising.
We promise to comply with the law as it applies to charities and fundraising and to adhere to best practice as outlined in the Fundraising Code of Practice. We will require others acting on our behalf to do the same. We will take appropriate action promptly if we find any failure to meet our standards. We will regularly monitor the activities and compliance of our suppliers, including ensuring the protection of vulnerable people.
We promise to provide information about our work and finances so you can see how your money is being spent and what a difference you are making to people living with chest, heart and stroke illness.
We promise to respect your rights and privacy and will look after any information we hold about you in accordance with the law. We will never give your information to other organisations to use for their own purposes.
We promise to check at the start of every conversation, on the phone or in person, that you are happy to speak to us.
We promise to communicate with you in a way that suits you. If you tell us you would prefer less contact or don’t want us to hear from us at all, we will respect your wishes.
We promise to make it easy for you to tell us your contact preferences and we are here to talk to you about our work or answer any questions.
You can call our dedicated Donor Care Team on 0131 225 4800 (Monday to Friday 9am – 4.30pm) or email us at firstname.lastname@example.org
Thank you for your support.
If you feel we have not adhered to these standards, or think we could do better please contact Penelope Blackwell, Director of Fundraising, on 0131 225 4800 or at email@example.com and she will deal with your complaint quickly and thoroughly.
We commit to ensuring our complaints process is clear and easily accessible and we will provide clear and evidence-based reasons for our decisions on complaints.
However, should you be dissatisfied with our response, you will be able to take this further by contacting the Scottish Fundraising Standards Panel at: www.goodfundraising.scot