Advice Line

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You are in: Home > Advice Line > Advice Line 0845 077 6000

Advice Line 0845 077 6000

• What is the Advice Line?
• When can you contact the Advice Line?
• How to contact the Advice Line
• Need some extra help?

What is the Advice Line?

The Advice Line is here to answer your questions and offer a listening ear to anyone affected by chest, heart or stroke illness.

Our specialist Advice Line nurses provide confidential advice and support to people living with chest, heart and stroke conditions, their relatives and carers.

Here you'll find details on how you can contact the Advice Line plus information on who we are and how we are accredited.

You can also read the latest news or download the Advice Line Service Flyer (see Related Documents on the right) for more information.

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When can you contact the Advice Line?

The Advice Line is open: Monday – Friday, 9.30am – 4pm.

We will respond to all out–of–hours messages left on the answering machine, email, text, Facebook or Twitter on the next working day.

How to contact the Advice Line

• Call the Advice Line on: 0845 077 6000 (local call rate)
• Email: adviceline@chss.org.uk (or click the email button above)
• Text: chss followed by your message to 07766 40 41 42 (standard rates)
• Facebook or Twitter: visit the Advice Line Facebook page or follow the Advice Line on Twitter
• Call our Head Office on: 0131 225 6963
• Write to us at: Advice Line, CHSS, 3rd Floor, Rosebery House, 9 Haymarket Terrace, Edinburgh EH12 5EZ

Please note: The cost of calling 0845 numbers can vary according to your provider, your tariff and when you are calling. Check with your own provider for details.

From BT domestic landlines the call may be free or may cost up to 7.6p per minute with a set up charge of up to 11.5p. From landlines on a standard BT business tariff with no special call package, calls cost 3.36p+VAT.

Calls to 0845 numbers from mobiles cost considerably more.

Alternatively, you may wish to call 0131 225 6963 and ask reception to transfer your call to the Advice Line nurses.

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Need some extra help?

• The Advice Line can offer a Text Relay service for the Deaf and hearing–impaired.
• We can arrange for information to be translated into a braille or large–print format.
• We can speak to you through an interpreter, using Language Line (a confidential translation service).

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