Bob's Story: Heart
Bob (83) phoned the Advice Line about his 84 year old wife Dot who has heart failure.
He told the nurse that he is Dot's carer and he would do anything for her, but he was feeling very tired a lot of the time and has had a few problems with his own health.
Dot was rarely well enough to go out, so they were both feeling quite isolated at home. Bob was worried that the bills were going up and winter was coming, as he wanted to keep the house warm for Dot.
How CHSS helped
The Advice Line nurse explained about about the importance of controlling Dot's heart failure symptoms by encouraging her to weigh herself daily, eat less salt, keep as active as possible, and report any changes to her GP.
She discussed Dot's medications with Bob and checked that they had both had their flu jabs.
She sent then some CHSS health information resources: 'Traffic lights for heart failure' leaflet, 'Living with heart failure' booklet,' Salt' factsheet and 'Understanding help in the community' factsheet. She also sent some information about chair exercises for Dot.
To support the couple and help them to feel less isolated, the nurse referred Dot to heart failure support service to be matched with a befriender, and signposted Bob to his local carers centre. Bob was also signposted to other organisations for advice about winter fuel and cold weather payments and adaptations to make his home easier to heat.
The Advice Line nurse encouraged Bob to call back if he had any questions or needed a listening ear any time in the future.
Contact the nurse
If you have any questions about chest, heart or stroke illness, need a listening ear or want to find out how CHSS can support you and your family, contact one of our Advice Line nurses by:
- Calling 0845 077 6000 (local call rate) or 0131 225 6963
- Emailing firstname.lastname@example.org
No question is too big or small!